Privacy Policy

Our Privacy Policy

Acceptance of Terms:

By accessing or using the services provided by On Time Dispatch Solutions, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.

Client Responsibilities:

Clients using On Time Dispatch Solutions’ services are responsible for providing accurate and complete information regarding their shipments. Any delays, damages, or losses resulting from incorrect or incomplete information will not be the responsibility of On Time Dispatch Solutions.

Booking and Dispatch:

The booking of transportation services is subject to availability. On Time Dispatch Solutions reserves the right to refuse or cancel bookings at its discretion. Clients are encouraged to book in advance to secure their desired services.


On Time Dispatch Solutions respects the confidentiality of client information. Client data and details related to shipments are treated with the utmost confidentiality, and they will not be disclosed to third parties without the client’s consent. We do not use or share your data with third parties for any unauthorized purposes. Your personal information and details will be used solely to provide our transportation management services.

Payment Terms:

Payment for On Time Dispatch Solutions’ services is to be made following the agreed-upon terms. Failure to make timely payments may result in the suspension or termination of services.

Consent Collection Procedure :

On Time Dispatch Solutions prioritizes obtaining explicit consent from customers before sending any messages. The level of consent obtained depends on the type of message being sent, and various methods are employed to gather consent. Our website features opt-in language specific to SMS communication, ensuring customers understand that providing their phone number implies consent for receiving SMS updates related to their transportation services. We maintain transparency by explicitly stating when phone numbers are collected for non-SMS purposes. Images of our consent forms, whether digital or paper-based, are securely stored as proof of customer consent. These documents serve as tangible proof of customer consent and are securely stored to comply with privacy regulations.

Cancellation and Refund Policy:

Clients may cancel bookings, subject to the cancellation policy outlined during the booking process. If a cancellation qualifies for a refund, On Time Dispatch Solutions will diligently process the refund according to the predetermined terms specified at the time of cancellation. It’s our priority to streamline this process, making it as seamless as possible for our clients. Refunds, when applicable, will be issued through the original payment method or in a manner agreed upon during the cancellation process.

Termination of Services:

On Time Dispatch Solutions reserves the right to terminate services at any time, with or without cause. In the event of termination, clients will be notified, and any outstanding obligations must be settled promptly.

Communication Consent:

On Time Dispatch Solutions respects your preferences regarding communication. We will not contact you without your explicit authorization. When you grant On Time Dispatch Solutions permission to send messages to your mobile phone number or emails, our team will use this information exclusively for communication-related to your transportation services. Without your explicit authorization, you will not receive any text messages or emails from On Time Dispatch Solutions.

Security Measures:

On Time Dispatch Solutions employs industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. We prioritize the security and integrity of your information.

Changes to Privacy Policy:

On Time Dispatch Solutions reserves the right to update or modify this Privacy Policy at any time. Clients will be informed of any changes, and continued use of our services after the effective date of such changes constitutes acceptance of the updated policy.

For any inquiries or concerns regarding these Terms and Conditions, please contact us at (346) 646-6648.

Thank you for choosing On Time Dispatch Solutions. We appreciate your trust in our services.